Home Warranty Companies by BBB Complaint Volume
Which home warranty companies log the most BBB complaints over three years, and why raw volume mostly tracks company size, not quality.
Read this with care: raw complaint counts mostly track company size. The biggest national providers naturally log the most complaints simply by having millions of customers, a high count is not the same as poor service. We keep complaint volume out of our Reliability Score for exactly this reason. Use this list to understand scale, then judge quality by the reliability rankings.
BBB complaints closed in the last 3 years
Highest volume first, larger companies dominate
| # | Company | BBB complaints (3 yr) | Reliability |
|---|---|---|---|
| 1 | American Home Shield | 15,372 | 64 (C) |
| 2 | Choice Home Warranty | 10,532 | 63 (C) |
| 3 | Select Home Warranty | 4,983 | 57 (C) |
| 4 | First American Home Warranty | 2,865 | 73 (B) |
| 5 | Cinch Home Services | 2,424 | 74 (B) |
| 6 | Liberty Home Guard | 1,243 | 88 (A) |
| 7 | Home Warranty of America | 1,091 | 63 (C) |
| 8 | HomeServe | 1,038 | 96 (A) |
| 9 | First Premier Home Warranty | 915 | 54 (D) |
| 10 | Fidelity National Home Warranty | 689 | 62 (C) |
| 11 | 2-10 Home Buyers Warranty | 665 | 60 (C) |
| 12 | Old Republic Home Protection | 662 | 89 (A) |
Why volume ≠ quality
American Home Shield tops this list with 15,372 BBB complaints over three years, but that mostly reflects its position as one of the largest providers in the market. To compare companies fairly you'd want complaints per customer, which no source publishes reliably for this industry. That's why our Reliability Score is built from the BBB letter rating, BBB review averages, and Trustpilot scores, signals the rating bodies have already normalized, rather than from raw complaint counts.
The more useful signal here is the gap between complaint volume and reliability: a company with a high complaint count but a strong reliability grade is likely just large, while a smaller company with a high count relative to its size is the one to scrutinize. Always confirm coverage terms in writing before buying.
Source: Better Business Bureau, complaints closed in the last 3 years Home warranty company BBB complaint volume · 2026 Counts scale with company size and are not a direct quality measure.
Related
Every figure on PlainWarranty is rendered directly from BBB, Trustpilot, and state regulatory data, no number is typed in by an editor. This page draws directly on BBB/state regulator data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.