American Home Shield
The largest and oldest home warranty provider in the U.S., covering all 49 continental states.
Reliability Score
64
out of 100 · grade C
The verdict: American Home Shield scores 64/100 (grade C) for reliability - a B BBB rating, 1.33★ across 6,321 BBB reviews, and 3.9★ on Trustpilot.
The Reliability Score blends independent reputation signals only, never marketing, and never raw complaint counts (which scale with company size). How it's calculated →
Independent reputation signals
B
BBB rating · accredited
1.33★
6,321 BBB reviews
3.9★
15,164 Trustpilot reviews
15,372
BBB complaints (3 yr)
Complaint counts scale with company size, a large national provider naturally logs more than a small one, so we show them for context but keep them out of the score.
How the score is built
Each signal scaled to 0–100, then weighted.
B grade
1.33★ · 6,321 reviews
3.9★ · 15,164 reviews
Annual cost
$300-$900
Service fee
$75-$125
Availability
50 states
Coverage by plan tier
| System / Appliance | ShieldGold | ShieldPlatinum | ShieldSilver |
|---|---|---|---|
| Ceiling Fans | |||
| Central Vacuum | |||
| Ductwork | |||
| Electrical | ~ | ||
| Garage Door Opener | |||
| HVAC | ~ | ||
| Kitchen Appliances | |||
| Laundry Appliances | |||
| Plumbing | ~ | ||
| Pool/Spa | |||
| Roof Leak | ~ | ||
| Septic System | ~ | ||
| Water Heater | ~ | ||
| Well Pump |
Hover icons for limit and exclusion details. Based on American Home Shield's published plan documents.
Available in 50 states
What the data says about American Home Shield
American Home Shield earns a Reliability Score of 64/100 (grade C), built from BBB rating, BBB reviews and Trustpilot. Its B BBB rating reflects how it handles and resolves complaints, while customers rate it 1.33★ on the BBB and 3.9★ on Trustpilot, the gap between a company's complaint-handling and its everyday customer sentiment is often where the real story is.
Plans run $300-$900 per year, with a $75-$125 service fee per visit. Founded in 1971, it operates under Frontdoor, Inc., and is available in 50 states. As with any home warranty, the contract's exclusions, not its headline price, usually decide whether a claim is paid, so read the sample contract before buying.
Sources for this page
- Better Business Bureau - rating, accreditation, complaints, and reviews for American Home Shield. BBB profile
- Trustpilot - customer review score and count. Trustpilot profile
- American Home Shield plan documents - coverage matrix, service fees, and pricing.
- Reputation data retrieved 2026-06-15. See our methodology.
According to our independent reputation-signal analysis, American Home Shield scores 64/100 (grade C) for reliability, backed by a B Better Business Bureau rating. See our methodology for how the Reliability Score is calculated.
Disclaimer: Informational only; not legal, financial, or insurance advice. Figures are point-in-time snapshots from the sources above and change over time. Always confirm current plan terms directly with the company before purchasing.
Related guides & tools
Every figure on PlainWarranty is rendered directly from BBB, Trustpilot, and state regulatory data, no number is typed in by an editor. Company figures are computed directly from BBB, Trustpilot, and state regulatory data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.