American Home Shield
The largest and oldest home warranty provider in the U.S., covering 49 states.
Reliability Score
64
out of 100 · grade C
High Trustpilot review volume
The verdict: With a Reliability Score of 64/100 (grade C), American Home Shield is backed by a B BBB rating, 1.33★ across 6,321 BBB reviews and 3.9★ on Trustpilot.
15,164 Trustpilot reviews place American Home Shield in the loudest third of tracked issuers.
Better Business Bureau · Trustpilot reputation blend, see methodology.
American Home Shield vs every tracked home warranty company
Reliability Score (0-100), Better Business Bureau + Trustpilot blend
64 Top 42% higher than 58% of 19 companies
Companies, banded by Reliability Score
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source BBB + Trustpilot reputation blend · 2026-06-15
Where American Home Shield sits: cost vs. reliability
The two numbers that actually trade off when picking a home warranty plan, plotted against 19 tracked peers. Dividers sit at the peer-group median ($500/yr, 63/100), not a simple high/low average, so one outlier can't drag the split off-center. See the full registry view on the homepage.
American Home Shield vs. cost-and-reliability peers
Independent reputation signals
B
BBB rating · accredited
1.33★
6,321 BBB reviews · middle third
3.9★
15,164 Trustpilot reviews · middle third
4,612
BBB complaints (12 mo) · 15,372 over 3 yr
4,612 closed BBB complaints in the last 12 months rank #1 of 19 listed issuers (37% of the corpus 12-month total) - volume tracks size, not quality.
High Trustpilot review volume - weighted signals
Each signal scaled 0–100, then weighted.
B grade
1.33★ · 6,321 reviews
3.9★ · 15,164 reviews
Annual cost
$300-$900
Service fee
$75-$125
Availability
50 states
Customer base
2,000,000+
Revenue band
$1B+
Official site
American Home Shield coverage across 3 plan tiers
| System / Appliance | ShieldGold | ShieldPlatinum | ShieldSilver |
|---|---|---|---|
| Ceiling Fans | |||
| Central Vacuum | |||
| Ductwork | |||
| Electrical | ~ | ||
| Garage Door Opener | |||
| HVAC | ~ | ||
| Kitchen Appliances | |||
| Laundry Appliances | |||
| Plumbing | ~ | ||
| Pool/Spa | |||
| Roof Leak | ~ | ||
| Septic System | ~ | ||
| Water Heater | ~ | ||
| Well Pump |
Hover icons for limit and exclusion details. Based on American Home Shield's published plan documents.
American Home Shield covers 12 of 14 tracked systems on at least one plan tier; Pool/Spa (only 1 of 19 issuers offer full coverage) and Well Pump (only 2 of 19 issuers offer full coverage).
Available in 50 states
Not currently available in 1 state:
Nationwide companies with similar reliability or review volume
Two peer sets for American Home Shield on BBB/Trustpilot-derived metrics that vary across the full issuer corpus, not state service-area overlap.
Similar reliability score
Nearest Reliability Scores (64/100 here).
Similar Trustpilot review volume
Nearest Trustpilot review counts (15,164 here).
High Trustpilot review volume
What American Home Shield's review volume adds to the read
15,164 Trustpilot reviews place American Home Shield in the loudest third of tracked issuers.
Weighing BBB rating, BBB reviews and Trustpilot, we score American Home Shield at 64/100 for reliability (grade C). On the BBB's complaint-handling scale, it carries a B rating, while customers rate it 1.33★ on the BBB and 3.9★ on Trustpilot -- the gap between complaint-handling and everyday sentiment is often where the real story is.
Founded in 1971, it now operates under Frontdoor, Inc.. Available in 50 states. Plans run $300-$900 per year, plus a $75-$125 service fee per visit. Whatever the price, the fine print on exclusions decides claim outcomes for any home warranty -- worth reading the sample contract before you buy.
Disclaimer: Informational only; not legal, financial, or insurance advice. Figures are point-in-time snapshots from the sources above and change over time. Always confirm current plan terms directly with the company before purchasing.
American Home Shield FAQ
How reliable is American Home Shield?
American Home Shield has a PlainWarranty Reliability Score of 64/100 (grade C), based on a B BBB rating, 1.33★ across 6,321 BBB reviews and 3.9★ on Trustpilot. The score blends independent reputation signals only and excludes raw complaint counts.
How does American Home Shield rank against other home warranty companies?
American Home Shield ranks #8 of 19 home warranty companies we track by Reliability Score, ahead of 58% of the tracked companies.
What does American Home Shield's BBB rating mean?
American Home Shield holds a B Better Business Bureau rating, which reflects how it handles and resolves complaints, separate from its customer review average.
Is American Home Shield a good value?
American Home Shield plans run $300-$900 per year with a $75-$125 service fee. The cheapest plan is rarely the best value, the contract's coverage limits and exclusions matter more than the premium.