Home warranty company

American Home Shield

The largest and oldest home warranty provider in the U.S., covering 49 states.

Est. 1971 Memphis, TN BBB: B BBB Accredited since 1997 Parent: Frontdoor, Inc.

Reliability Score

64

out of 100 · grade C

The verdict: With a Reliability Score of 64/100 (grade C), American Home Shield is backed by a B BBB rating, 1.33★ across 6,321 BBB reviews and 3.9★ on Trustpilot.

The Reliability Score blends independent reputation signals only, never marketing, and never raw complaint counts (which scale with company size). How it's calculated →

Independent reputation signals

B

BBB rating · accredited

1.33★

6,321 BBB reviews

3.9★

15,164 Trustpilot reviews

15,372

BBB complaints (3 yr)

Complaint counts scale with company size, a large national provider naturally logs more than a small one, so we show them for context but keep them out of the score.

How the score is built

Each signal scaled to 0–100, then weighted.

BBB rating · 45% 75/100

B grade

BBB reviews · 25% 27/100

1.33★ · 6,321 reviews

Trustpilot · 30% 78/100

3.9★ · 15,164 reviews

Reliability Score 64/100

Annual cost

$300-$900

Service fee

$75-$125

Availability

50 states

Coverage by plan tier

System / Appliance ShieldGoldShieldPlatinumShieldSilver
Ceiling Fans
Central Vacuum
Ductwork
Electrical ~
Garage Door Opener
HVAC ~
Kitchen Appliances
Laundry Appliances
Plumbing ~
Pool/Spa
Roof Leak ~
Septic System ~
Water Heater ~
Well Pump

Hover icons for limit and exclusion details. Based on American Home Shield's published plan documents.

Available in 50 states

Not currently available in 1 state:

Alaska

What the data says about American Home Shield

Weighing BBB rating, BBB reviews and Trustpilot, we score American Home Shield at 64/100 for reliability (grade C). On the BBB's complaint-handling scale, it carries a B rating, while customers rate it 1.33★ on the BBB and 3.9★ on Trustpilot -- the gap between complaint-handling and everyday sentiment is often where the real story is.

Founded in 1971, it now operates under Frontdoor, Inc.. Available in 50 states. Plans run $300-$900 per year, plus a $75-$125 service fee per visit. Whatever the price, the fine print on exclusions decides claim outcomes for any home warranty -- worth reading the sample contract before you buy.

Sources for this page

  • Better Business Bureau - rating, accreditation, complaints, and reviews for American Home Shield. BBB profile
  • Trustpilot - customer review score and count. Trustpilot profile
  • American Home Shield plan documents - coverage matrix, service fees, and pricing.
  • Reputation data retrieved 2026-06-15. See our methodology.

According to our independent reputation-signal analysis, American Home Shield scores 64/100 (grade C) for reliability, backed by a B Better Business Bureau rating. See our methodology for how the Reliability Score is calculated.

Disclaimer: Informational only; not legal, financial, or insurance advice. Figures are point-in-time snapshots from the sources above and change over time. Always confirm current plan terms directly with the company before purchasing.

Every figure on PlainWarranty is rendered directly from BBB, Trustpilot, and state regulatory data, no number is typed in by an editor. Company figures are computed directly from BBB, Trustpilot, and state regulatory data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.