HomeServe
A utility-partnership model offering per-system plans rather than whole-home warranties. Partners with local utilities for enrollment.
Reliability Score
96
out of 100 · grade A
Top-third Reliability Score
The verdict: Grade A, 96/100 - that's HomeServe's Reliability Score, built on an A+ BBB rating, 4.63★ across 3,338 BBB reviews and 4.7★ on Trustpilot.
96/100 (grade A) puts HomeServe in the strongest third of 19 scored issuers · corpus #1.
Better Business Bureau · Trustpilot reputation blend, see methodology.
HomeServe vs every tracked home warranty company
Reliability Score (0-100), Better Business Bureau + Trustpilot blend
96 Top 5% higher than 95% of 19 companies
Companies, banded by Reliability Score
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source BBB + Trustpilot reputation blend · 2026-06-15
Where HomeServe sits: cost vs. reliability
The two numbers that actually trade off when picking a home warranty plan, plotted against 19 tracked peers. Dividers sit at the peer-group median ($500/yr, 63/100), not a simple high/low average, so one outlier can't drag the split off-center. See the full registry view on the homepage.
HomeServe vs. cost-and-reliability peers
Independent reputation signals
A+
BBB rating · accredited
4.63★
3,338 BBB reviews · top third
4.7★
12,252 Trustpilot reviews · top third
387
BBB complaints (12 mo) · 1,038 over 3 yr
387 closed BBB complaints in the last 12 months rank #6 of 19 listed issuers (3% of the corpus 12-month total) - volume tracks size, not quality.
Top-third Reliability Score - weighted signals
Each signal scaled 0–100, then weighted.
A+ grade
4.63★ · 3,338 reviews
4.7★ · 12,252 reviews
Annual cost
$50-$300 per plan
Service fee
$0 (included)
Availability
49 states
Customer base
5,000,000+
Revenue band
$500M-$1B
Official site
HomeServe coverage on two plan tiers
| System / Appliance | Bundled Plans | Individual System Plans |
|---|---|---|
| Ceiling Fans | ||
| Central Vacuum | ||
| Ductwork | ||
| Electrical | ||
| Garage Door Opener | ||
| HVAC | ~ | |
| Kitchen Appliances | ||
| Laundry Appliances | ||
| Plumbing | ||
| Pool/Spa | ||
| Roof Leak | ~ | |
| Septic System | ||
| Water Heater | ~ | |
| Well Pump | ~ |
Hover icons for limit and exclusion details. Based on HomeServe's published plan documents.
HomeServe covers 10 of 14 tracked systems on at least one plan tier; Central Vacuum (only 17 of 19 issuers offer full coverage) and Ductwork (only 18 of 19 issuers offer full coverage).
Available in 49 states
Not currently available in 2 states:
Nationwide companies with similar reliability or review volume
Two peer sets for HomeServe on BBB/Trustpilot-derived metrics that vary across the full issuer corpus, not state service-area overlap.
Similar reliability score
Nearest Reliability Scores (96/100 here).
Similar Trustpilot review volume
Nearest Trustpilot review counts (12,252 here).
Top-third Reliability Score
Why HomeServe lands in the top reliability third
96/100 (grade A) puts HomeServe in the strongest third of 19 scored issuers · corpus #1.
HomeServe's Reliability Score comes to 96/100 (grade A), built from BBB rating, BBB reviews and Trustpilot. The BBB rates its complaint handling A+, and on top of that, customers rate it 4.63★ on the BBB and 4.7★ on Trustpilot.
Plans run $50-$300 per plan per year, plus a $0 (included) service fee per visit. Founded in 2003, it now operates under Brookfield Asset Management. Available in 49 states. The exclusions written into the contract, not the sticker price, typically decide whether a home-warranty claim gets paid -- read the sample contract before signing up.
Disclaimer: Informational only; not legal, financial, or insurance advice. Figures are point-in-time snapshots from the sources above and change over time. Always confirm current plan terms directly with the company before purchasing.
HomeServe FAQ
How reliable is HomeServe?
HomeServe has a PlainWarranty Reliability Score of 96/100 (grade A), based on an A+ BBB rating, 4.63★ across 3,338 BBB reviews and 4.7★ on Trustpilot. The score blends independent reputation signals only and excludes raw complaint counts.
How does HomeServe rank against other home warranty companies?
HomeServe ranks #1 of 19 home warranty companies we track by Reliability Score, ahead of 95% of the tracked companies.
What does HomeServe's BBB rating mean?
HomeServe holds an A+ Better Business Bureau rating, which reflects how it handles and resolves complaints, separate from its customer review average.
Is HomeServe a good value?
HomeServe plans run $50-$300 per plan per year with a $0 (included) service fee. The cheapest plan is rarely the best value, the contract's coverage limits and exclusions matter more than the premium.