HomeServe
A utility-partnership model offering per-system plans rather than whole-home warranties. Partners with local utilities for enrollment.
Reliability Score
96
out of 100 · grade A
The verdict: HomeServe scores 96/100 (grade A) for reliability - a A+ BBB rating, 4.63★ across 3,338 BBB reviews, and 4.7★ on Trustpilot.
The Reliability Score blends independent reputation signals only, never marketing, and never raw complaint counts (which scale with company size). How it's calculated →
Independent reputation signals
A+
BBB rating · accredited
4.63★
3,338 BBB reviews
4.7★
12,252 Trustpilot reviews
1,038
BBB complaints (3 yr)
Complaint counts scale with company size, a large national provider naturally logs more than a small one, so we show them for context but keep them out of the score.
How the score is built
Each signal scaled to 0–100, then weighted.
A+ grade
4.63★ · 3,338 reviews
4.7★ · 12,252 reviews
Annual cost
$50-$300 per plan
Service fee
$0 (included)
Availability
49 states
Coverage by plan tier
| System / Appliance | Bundled Plans | Individual System Plans |
|---|---|---|
| Ceiling Fans | ||
| Central Vacuum | ||
| Ductwork | ||
| Electrical | ||
| Garage Door Opener | ||
| HVAC | ~ | |
| Kitchen Appliances | ||
| Laundry Appliances | ||
| Plumbing | ||
| Pool/Spa | ||
| Roof Leak | ~ | |
| Septic System | ||
| Water Heater | ~ | |
| Well Pump | ~ |
Hover icons for limit and exclusion details. Based on HomeServe's published plan documents.
Available in 49 states
What the data says about HomeServe
HomeServe earns a Reliability Score of 96/100 (grade A), built from BBB rating, BBB reviews and Trustpilot. Its A+ BBB rating reflects how it handles and resolves complaints, while customers rate it 4.63★ on the BBB and 4.7★ on Trustpilot, the gap between a company's complaint-handling and its everyday customer sentiment is often where the real story is.
Plans run $50-$300 per plan per year, with a $0 (included) service fee per visit. Founded in 2003, it operates under Brookfield Asset Management, and is available in 49 states. As with any home warranty, the contract's exclusions, not its headline price, usually decide whether a claim is paid, so read the sample contract before buying.
Sources for this page
- Better Business Bureau - rating, accreditation, complaints, and reviews for HomeServe. BBB profile
- Trustpilot - customer review score and count. Trustpilot profile
- HomeServe plan documents - coverage matrix, service fees, and pricing.
- Reputation data retrieved 2026-06-15. See our methodology.
According to our independent reputation-signal analysis, HomeServe scores 96/100 (grade A) for reliability, backed by a A+ Better Business Bureau rating. See our methodology for how the Reliability Score is calculated.
Disclaimer: Informational only; not legal, financial, or insurance advice. Figures are point-in-time snapshots from the sources above and change over time. Always confirm current plan terms directly with the company before purchasing.
Related guides & tools
Every figure on PlainWarranty is rendered directly from BBB, Trustpilot, and state regulatory data, no number is typed in by an editor. Company figures are computed directly from BBB, Trustpilot, and state regulatory data, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.