Total Home Protection
A budget-friendly option with basic coverage plans, though coverage limits may be lower than competitors.
Reliability Score
46
out of 100 · grade D
Bottom-third Reliability Score
The verdict: Independent reputation data scores Total Home Protection at 46/100 (grade D), drawing on a B BBB rating, 1.07★ across 302 BBB reviews and 1.2★ on Trustpilot.
46/100 (grade D) sits in the weakest third of 19 scored issuers · corpus #17.
Better Business Bureau · Trustpilot reputation blend, see methodology.
Total Home Protection vs every tracked home warranty company
Reliability Score (0-100), Better Business Bureau + Trustpilot blend
46 Top 89% higher than 11% of 19 companies
Companies, banded by Reliability Score
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source BBB + Trustpilot reputation blend · 2026-06-15
Where Total Home Protection sits: cost vs. reliability
The two numbers that actually trade off when picking a home warranty plan, plotted against 19 tracked peers. Dividers sit at the peer-group median ($500/yr, 63/100), not a simple high/low average, so one outlier can't drag the split off-center. See the full registry view on the homepage.
Total Home Protection vs. cost-and-reliability peers
Independent reputation signals
B
BBB rating
1.07★
302 BBB reviews · middle third
1.2★
208 Trustpilot reviews · bottom third
80
BBB complaints (12 mo) · 493 over 3 yr
80 closed BBB complaints in the last 12 months rank #14 of 19 listed issuers (1% of the corpus 12-month total) - volume tracks size, not quality.
Bottom-third Reliability Score - weighted signals
Each signal scaled 0–100, then weighted.
B grade
1.07★ · 302 reviews
1.2★ · 208 reviews
Annual cost
$400-$600
Service fee
$45-$75
Availability
47 states
Customer base
50,000+
Revenue band
$10M-$50M
Official site
Total Home Protection coverage on two plan tiers
| System / Appliance | Gold Plan | Platinum Plan |
|---|---|---|
| Ceiling Fans | ||
| Central Vacuum | ||
| Ductwork | ||
| Electrical | ||
| Garage Door Opener | ||
| HVAC | ~ | |
| Kitchen Appliances | ||
| Laundry Appliances | ||
| Plumbing | ||
| Pool/Spa | ||
| Roof Leak | ~ | |
| Septic System | ||
| Water Heater | ~ | |
| Well Pump | ~ |
Hover icons for limit and exclusion details. Based on Total Home Protection's published plan documents.
Plan documents in this extract list 14 appliance/system rows; 10 have a yes on some tier. Fleet-rare here: Central Vacuum, Ductwork.
Available in 47 states
Not currently available in 4 states:
Nationwide companies with similar reliability or review volume
Two peer sets for Total Home Protection on BBB/Trustpilot-derived metrics that vary across the full issuer corpus, not state service-area overlap.
Similar reliability score
Nearest Reliability Scores (46/100 here).
Similar Trustpilot review volume
Nearest Trustpilot review counts (208 here).
Bottom-third Reliability Score
Why Total Home Protection sits in the bottom reliability third
46/100 (grade D) sits in the weakest third of 19 scored issuers · corpus #17.
Factor in BBB rating, BBB reviews and Trustpilot and Total Home Protection lands a 46/100 Reliability Score (grade D). On the BBB's complaint-handling scale, it carries a B rating; separately, its customer reviews average 1.07★ on the BBB and 1.2★ on Trustpilot, a different lens than the complaint-handling grade above.
Available in 47 states. Plans run $400-$600 per year, plus a $45-$75 service fee per visit. Founded in 2018. The exclusions written into the contract, not the sticker price, typically decide whether a home-warranty claim gets paid -- read the sample contract before signing up.
Disclaimer: Informational only; not legal, financial, or insurance advice. Figures are point-in-time snapshots from the sources above and change over time. Always confirm current plan terms directly with the company before purchasing.
Total Home Protection FAQ
How reliable is Total Home Protection?
Total Home Protection has a PlainWarranty Reliability Score of 46/100 (grade D), based on a B BBB rating, 1.07★ across 302 BBB reviews and 1.2★ on Trustpilot. The score blends independent reputation signals only and excludes raw complaint counts.
How does Total Home Protection rank against other home warranty companies?
Total Home Protection ranks #17 of 19 home warranty companies we track by Reliability Score, ahead of 11% of the tracked companies.
What does Total Home Protection's BBB rating mean?
Total Home Protection holds a B Better Business Bureau rating, which reflects how it handles and resolves complaints, separate from its customer review average.
Is Total Home Protection a good value?
Total Home Protection plans run $400-$600 per year with a $45-$75 service fee. The cheapest plan is rarely the best value, the contract's coverage limits and exclusions matter more than the premium.