Complaint Score
C
Open-data reference.
Strong in the real estate market, offering structural warranties for new construction as well as systems/appliance coverage.
C
Complaint Score
4,200
Total Complaints
92%
Timely Response
12%
Disputed Rate
Complaint Score
C
Total Complaints
4,200
Timely Response
92%
Above 90%
92% of complaints received a timely response.
| 2019 | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|
| 700 | 750 | 800 | 750 | 700 | 500 |
Claim Denial
1,400 complaints
Slow Response Time
900 complaints
Low Coverage Limits
700 complaints
Contractor Quality
500 complaints
Pre-existing Condition Exclusion
350 complaints
Cancellation Difficulties
200 complaints
| System / Appliance | Complete Home | Essentials | More Coverage | Simply Kitchen |
|---|---|---|---|---|
| Ceiling Fans | ||||
| Central Vacuum | ||||
| Ductwork | ||||
| Electrical | ||||
| Garage Door Opener | ||||
| HVAC | ||||
| Kitchen Appliances | ||||
| Laundry Appliances | ||||
| Plumbing | ||||
| Pool/Spa | ||||
| Roof Leak | ~ | |||
| Septic System | ||||
| Water Heater | ||||
| Well Pump |
Hover over icons for limit and exclusion details. Based on published plan documents.
2-10 Home Buyers Warranty has logged 4,200 complaints in the CFPB consumer database and receives a composite complaint score of C based on volume relative to customer base, response behavior, and dispute patterns. Timely response rate sits at 92% against the CFPB's 15-day window, while the consumer dispute rate — the share of resolutions consumers reject as inadequate — runs at 12%. With an estimated 500,000+ customer base, these figures are most useful when indexed to company size: a large insurer can accumulate high raw complaint counts while still delivering average-to-good per-customer performance.
Pricing and reach tell the second half of the story. Annual plan cost ranges $300-$700, with service fees in the $75-$100 window per call — numbers that matter because total cost of ownership combines premium, deductible, and exclusions, not premium alone. The company's Better Business Bureau rating is B, a signal that tracks response speed to BBB-mediated complaints and adherence to advertising standards. Coverage footprint extends to 51 states, which both expands the potential complaint pool and indicates scale of operations.
The most common complaint category is "Claim Denial" — which concentrates disputes and points to where plan language, claim adjudication, or repair-network capacity most often break down. Founded in 1980, For homeowners weighing this provider, the combined signal — complaint score, response and dispute rates, BBB rating, and state availability — is more informative than any single metric, and should be compared against at least two peer companies before committing.
| Date | Issue |
|---|---|
| 2024-12-28 | Slow Response Time |
| 2024-12-28 | Cancellation Difficulties |
| 2024-12-27 | Claim Denial |
| 2024-12-26 | Cancellation Difficulties |
| 2024-12-26 | Billing Issues |
| 2024-12-25 | Claim Denial |
| 2024-12-25 | Cancellation Difficulties |
| 2024-12-25 | Contractor Quality |
| 2024-12-25 | Slow Response Time |
| 2024-12-23 | Slow Response Time |
Disclaimer: This information is provided for informational purposes only and does not constitute professional advice. Data is sourced from CFPB complaint database, state insurance department records and public complaint data. Consult a qualified professional before making decisions based on this data.
Learn more: Understanding Contracts | When Warranties Make Sense
Read our methodology — how this data is sourced, computed, and verified.