Best Response Rates — Home Warranty Companies
Companies ranked by how promptly they respond to consumer complaints.
What This Ranking Tells Us
The timely response rate measures how often a company responds to CFPB complaints within the required 15-day window. Companies at the top of this list are most responsive to consumer grievances, which generally correlates with better customer service infrastructure. A high response rate does not guarantee complaint resolution, but it indicates the company takes consumer complaints seriously and has processes to address them promptly.
| # | Company | BBB | Response % |
|---|---|---|---|
| 1 | America's Preferred Home Warranty 100,000+ customers | A+ | 95% |
| 2 | Old Republic Home Protection 400,000+ customers | A- | 93% |
| 3 | Fidelity National Home Warranty 200,000+ customers | A- | 92% |
| 4 | 2-10 Home Buyers Warranty 500,000+ customers | B | 92% |
| 5 | Landmark Home Warranty 100,000+ customers | A- | 91% |
| 6 | First American Home Warranty 500,000+ customers | A | 91% |
| 7 | HSA Home Warranty 200,000+ customers | B+ | 90% |
| 8 | HomeServe 5,000,000+ customers | B+ | 90% |
| 9 | American Home Shield 2,000,000+ customers | B | 89% |
| 10 | Cinch Home Services 400,000+ customers | B | 88% |
| 11 | Liberty Home Guard 200,000+ customers | A | 87% |
| 12 | AFC Home Club 100,000+ customers | A | 86% |
| 13 | Choice Home Warranty 1,000,000+ customers | B | 85% |
| 14 | Home Warranty of America 100,000+ customers | B- | 84% |
| 15 | Porch Home Warranty 50,000+ customers | B- | 83% |
| 16 | Select Home Warranty 300,000+ customers | B | 82% |
| 17 | First Premier Home Warranty 20,000+ customers | B | 80% |
| 18 | ServicePlus Home Warranty 100,000+ customers | C+ | 78% |
| 19 | Total Home Protection 50,000+ customers | C | 75% |
Source: Consumer Financial Protection Bureau (CFPB) complaint database.
What This Ranking Reveals
This Best Response Rates — Home Warranty Companies leaderboard is generated directly from the PlainWarranty home warranty dataset — 19 companies ordered by the response % dimension, with no editorial weighting or sponsorship input. Every rank on this page is reproducible from the underlying CFPB complaint records, BBB ratings, and published plan documentation listed in the source line above. The top-ranked company on this axis is America's Preferred Home Warranty, with 95% on the response % metric.
The timely response rate measures how often a company responds to CFPB complaints within the required 15-day window. Companies at the top of this list are most responsive to consumer grievances, which generally correlates with better customer service infrastructure. A high response rate does not guarantee complaint resolution, but it indicates the company takes consumer complaints seriously and has processes to address them promptly.
No single ranking captures the full picture of a home warranty company. A provider topping the "best response rate" board may still land near the bottom on "lowest dispute rate" — indicating fast but unsatisfying resolutions. The most informed decision reads three or four of these rankings together and intersects them with the company detail page for deeper context: state availability, plan-tier coverage matrix, pricing bands, BBB rating, and raw complaint trends by year. Sponsored "best home warranty" lists elsewhere on the web routinely disagree with rankings built from actual complaint data — treat any list without a transparent, public data source with skepticism.
Frequently Asked Questions
What counts as a timely response?
The CFPB requires companies to respond to formal complaints within 15 calendar days. A timely response means the company acknowledged the complaint and provided a substantive response within this window. The response can be an explanation, a resolution offer, or a detailed rebuttal — but it must address the specific complaint.
Is a 90%+ response rate good?
Yes. Most reputable companies maintain timely response rates above 85%. Companies consistently above 90% demonstrate strong complaint-handling infrastructure. Rates below 80% may indicate understaffing, poor customer service processes, or a deliberate strategy of ignoring complaints.
Explore More Rankings
Read our methodology — how this data is sourced, computed, and verified.
Related
Source: State Insurance Departments — Home Warranty Filings Home warranty plan coverage, exclusions, and pricing · 2025