Home Warranty Companies with Most Complaints
Companies ranked by total CFPB consumer complaints — highest volume first.
What This Ranking Tells Us
This ranking shows raw complaint volume from the CFPB consumer complaint database. Higher numbers do not necessarily mean worse service — larger companies naturally receive more complaints due to having more customers. However, extremely high complaint counts relative to market share can indicate systemic customer service issues. Compare this ranking with the dispute rate ranking for a more nuanced picture of company quality.
| # | Company | BBB | Complaints |
|---|---|---|---|
| 1 | American Home Shield 2,000,000+ customers | B | 24,850 |
| 2 | Choice Home Warranty 1,000,000+ customers | B | 19,200 |
| 3 | First American Home Warranty 500,000+ customers | A | 8,400 |
| 4 | Select Home Warranty 300,000+ customers | B | 6,800 |
| 5 | Cinch Home Services 400,000+ customers | B | 5,500 |
| 6 | 2-10 Home Buyers Warranty 500,000+ customers | B | 4,200 |
| 7 | HomeServe 5,000,000+ customers | B+ | 3,800 |
| 8 | Old Republic Home Protection 400,000+ customers | A- | 3,100 |
| 9 | Liberty Home Guard 200,000+ customers | A | 2,800 |
| 10 | HSA Home Warranty 200,000+ customers | B+ | 2,600 |
| 11 | Fidelity National Home Warranty 200,000+ customers | A- | 2,200 |
| 12 | Home Warranty of America 100,000+ customers | B- | 1,900 |
| 13 | ServicePlus Home Warranty 100,000+ customers | C+ | 1,800 |
| 14 | Total Home Protection 50,000+ customers | C | 1,500 |
| 15 | Landmark Home Warranty 100,000+ customers | A- | 1,400 |
| 16 | America's Preferred Home Warranty 100,000+ customers | A+ | 1,200 |
| 17 | AFC Home Club 100,000+ customers | A | 900 |
| 18 | Porch Home Warranty 50,000+ customers | B- | 600 |
| 19 | First Premier Home Warranty 20,000+ customers | B | 400 |
Source: Consumer Financial Protection Bureau (CFPB) complaint database.
What This Ranking Reveals
This Home Warranty Companies with Most Complaints leaderboard is generated directly from the PlainWarranty home warranty dataset — 19 companies ordered by the complaints dimension, with no editorial weighting or sponsorship input. Every rank on this page is reproducible from the underlying CFPB complaint records, BBB ratings, and published plan documentation listed in the source line above. The top-ranked company on this axis is American Home Shield, with 24,850 on the complaints metric.
This ranking shows raw complaint volume from the CFPB consumer complaint database. Higher numbers do not necessarily mean worse service — larger companies naturally receive more complaints due to having more customers. However, extremely high complaint counts relative to market share can indicate systemic customer service issues. Compare this ranking with the dispute rate ranking for a more nuanced picture of company quality.
No single ranking captures the full picture of a home warranty company. A provider topping the "best response rate" board may still land near the bottom on "lowest dispute rate" — indicating fast but unsatisfying resolutions. The most informed decision reads three or four of these rankings together and intersects them with the company detail page for deeper context: state availability, plan-tier coverage matrix, pricing bands, BBB rating, and raw complaint trends by year. Sponsored "best home warranty" lists elsewhere on the web routinely disagree with rankings built from actual complaint data — treat any list without a transparent, public data source with skepticism.
Frequently Asked Questions
Does more complaints mean a worse company?
Not necessarily. American Home Shield, the largest home warranty provider, naturally has the most complaints due to its massive customer base. A more meaningful metric is complaints per customer, or the dispute rate (how often consumers reject the company resolution). A company with 20,000 complaints serving 2 million customers may actually have a better ratio than a company with 1,000 complaints serving 50,000 customers.
What types of complaints are included?
CFPB complaints include issues like denied claims, slow response times, inadequate repairs, contract disputes, and billing problems. Each complaint is formally filed through the CFPB and requires a company response. Not all customer grievances become CFPB complaints — these represent the most serious unresolved issues.
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Read our methodology — how this data is sourced, computed, and verified.
Related
Source: State Insurance Departments — Home Warranty Filings Home warranty plan coverage, exclusions, and pricing · 2025